Important Info

Purchase & Lesson Policy

TS Skate maintains an open, fair, and detailed policy regarding purchases of packages, and lesson rules & etiquette

Purchases


At Skate with Skye, we value your satisfaction and strive to provide the best products and services to support your roller-skating journey. To ensure a smooth purchasing experience, please review our purchase policy below.


  • Payment Methods: We accept various payment methods, including major credit/debit cards, PayPal, and other online payment services. All transactions are secure and encrypted to protect your information.
  • Shipping and Delivery: We partner with reliable carriers to ensure your items arrive promptly and safely. Shipping fees and delivery times may vary depending on your location and the weight of your order. Please allow extra time for delivery during peak periods or in case of unforeseen circumstances.
  • Order Cancellations: You may cancel your order within 24 hours of placing it. After the cancellation window has passed, we cannot guarantee order cancellation or modification, as your items may have already been processed for shipping.
  • Returns and Exchanges: If you are not satisfied with your purchase, you may return or exchange it within 30 days of receiving your order. Returned items must be in new, unused condition, with all original packaging and tags attached. Please contact our customer service team for return authorization and instructions.
  • Refunds: Refunds will be processed within 5-7 business days after we receive and inspect your returned item(s). Refunds will be issued to your original payment method, and you will receive a confirmation email once your refund has been processed.

Lessons